Shipping policy

Aura Gentleman Shipping Policy

At Aura Gentleman, we're committed to ensuring your shopping experience is as impeccable as your new wardrobe. Our shipping policy is designed for clarity and convenience for our customers in the UK, across Europe, and beyond.

Order Processing

All orders are processed and prepared for dispatch within 1-2 business days (Monday to Friday, excluding UK bank holidays).
Orders placed after 2 PM (London time) or on weekends and public holidays will be processed on the next business day.

Shipping Options & Estimated Delivery Times

We offer various shipping options to ensure you receive your items with the efficiency you expect:

1. For Deliveries within the United Kingdom (UK)

Standard UK Shipping:
- Estimated Delivery: 3-5 business days after processing.
- Cost: Calculated at checkout, or free shipping on orders over £100.
Express UK Shipping:
- Estimated Delivery: 1-2 business days after processing.
- Cost: Calculated at checkout.

2. For Deliveries within Europe (EU & EFTA Countries)

Standard Europe Shipping:
- Estimated Delivery: 5-10 business days after processing.
- Cost: Calculated at checkout based on destination and order weight/volume.
Express Europe Shipping:
- Estimated Delivery: 2-4 business days after processing.
- Cost: Calculated at checkout.
Attention EU Customers (Post-Brexit): Orders shipped from the UK to EU countries may be subject to import duties (VAT/IVA) and customs fees charged by your country upon delivery. These charges are not included in your order total or shipping cost and are the customer's responsibility. We recommend you check your local import regulations before placing your order.

3. For International Deliveries (Rest of the World)

Standard International Shipping:
- Estimated Delivery: 7-20 business days after processing, depending on the destination.
- Cost: Calculated at checkout.
Import Duties & Taxes: Orders shipped internationally may be subject to import duties, customs fees, and other taxes levied by the destination country. These charges are the customer's responsibility and are not included in the total order value or shipping cost. Please check your country's import policies before finalizing your purchase.

Please note that all delivery times are estimates and may vary due to weather conditions, peak seasons, local holidays, or carrier-related issues.

Shipping Costs

Shipping costs are calculated at checkout, before you complete your purchase. They are determined based on:

The total weight of your order.
The volume of the items.
The shipping option you select.
Your delivery address.

Order Tracking

Once your order is dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to monitor your delivery's status. You can track your order at any time using this link.

Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses.
Please ensure your delivery address is correct and complete to avoid delays or returns.
Some remote areas may experience longer delivery times or different shipping costs.

Lost or Damaged Packages

In the event of packages lost in transit, Aura Gentleman will make every effort to locate the order with the carrier. If loss is confirmed after investigation, we will arrange a full refund or a new shipment, based on your preference.
If you receive a damaged item, please contact us immediately at [Your Contact Email] with photos of the damage and the original packaging. Please retain all damaged items and packaging until the process is complete.

Returns & Exchanges

For detailed information on returns and exchanges, please refer to our separate Returns & Exchanges Policy. Please note that original shipping costs are non-refundable for returns, unless the item is deemed faulty or an error was made on our part.

If you have any questions about our shipping policy, please contact our customer service team at auragentman@gmail.com.